Delivery and Return Policy

Buyon.pk's Product Payment Policy

Buyon.pk offers Cash on Delivery on products however there are some product categories which are excluded from this policy, such categories are Original Imported Perfumes / watches, Customized / altered clothing, customized jewellery, bulk orders and other products which are exclusively designed and produced for a specific customer. Buyon.pk reserve the right to charge a full / partial amount of order upfront in such cases. These type of products / orders are not covered in 07 Day refund policy as well. Bulk orders and orders from outside the country also require a partial / full advance payment along with delivery charges. 

Buyon.pk's Nationwide FREE Delivery Policy on Selected Products

Buyon.pk now offers Free Home Delivery on selected products / order amount and cash on delivery payments in all major cities / towns / areas within Pakistan. 

All bulk orders / shipments does not include delivery charges unless it is stated in the price quote of Bulk items and agreed by Buyon.pk. 

When you order from our website, we will ensure that your Order gets dispatched within 24-48 hours and gets delivered within 3 to 5 business days at max. In some cases it may take longer to receive the shipment depending on your location and accessibility.

We ship products to the following locations. If your area is not listed in the order page, don’t worry, make your orders and we will try our best to make some delivery arrangements for you. Call us on our customer support no. to request a delivery to your hometown.

Returns Policy

Buyon.pk offers 07 Day Returns Policy

Though we strive to give you a great customer experience each time you shop with us, if at all you are not satisfied with your purchase, you can return your Order for a refund, excluding the cost incurred as shipping charges of all types which includes shipping and return of the product. This policy applies, if you have received a damaged, in-complete, wrong product or the product received does not match the specifications of your ordered item. In case if you have received wrong size or colour, we can replace the product to correct one at earliest as possible.

For more details please contact customer care at help @ buyon.pk or call @ 0341-2000530.

You must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.

Please note that "Buyon.pk's 07 Day Returns Policy" does not apply to  Customized Goods, Edible Products, Electronic Products, Mobile Phones, Perfumes & Fragrances, Inner wear, Lingerie, Beauty products and Jewellery.

Note : Some special rules for promotional offers may override "Buyon.pk’s 07 Day Returns Policy." 

Cancellation Policy

While there is no option for a customer to cancel the order on their own once the order is submitted, you can get in touch with Customer Care at
help @ buyon.pk as soon as possible with your order number. As long as your order has not been processed, we can cancel it and refund your amount in case of pre-payment.

If you cancel your order before the product has shipped, you can choose to have the entire amount refunded or get a Buyon.pk voucher of the same value.

If your product has been shipped and is yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same before rejecting the delivery. Refunds for prepaid Orders will be processed once the shipment returns to our Warehouse. Buyon.pk reserves the right to charge shipping charges / cancellation fee or both in certain cases.